Bei der Verarbeitung von Zahlungen können Sie auf verschiedene Fehlercodes stoßen, die anzeigen, warum eine Transaktion fehlgeschlagen ist. Nachfolgend finden Sie einige der häufigsten Fehlercodes bei Zahlungen. Eine vollständige Liste aller Zahlungsfehlercodes und ihre ausführlichen Erklärungen finden Sie unter diesem Link.
Code | Text |
| Typ | Anleitung zur Wiederholung |
2000 |
Do Not Honor
|
The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.
|
Soft
|
Visa: Category 4, limit retries to 15 attempts over a rolling 30-day period
|
2001 |
Insufficient Funds
|
The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful.
|
Soft
|
Visa: Category 2, limit retries to 15 attempts over a rolling 30-day period
|
2014 |
Processor Declined – Fraud Suspected
|
The customer’s bank suspects fraud – they will need to contact their bank for more information.
|
Hard
|
Visa: Category 2, limit retries to 15 attempts over a rolling 30-day period
|
2015 |
Transaction Not Allowed
|
The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.
|
Hard
|
Visa: Category 1, do not retry
|
2019 |
Invalid Transaction
|
The customer’s bank declined the transaction, typically because the card in question does not support this type of transaction – for example, the customer used an FSA debit card for a non-healthcare related purchase. They will need to contact their bank for more information.
|
Hard
|
Visa: Category 1, do not retry
|
2020 |
Violation
|
The customer will need to contact their bank for more information.
|
Hard
|
Visa: Category 2, limit retries to 15 attempts over a rolling 30-day period
|