I am able to log in to my account now
If you are able to log in to your account with your current password but would like to reset it, please follow the instructions given below to reset your password:
STEP 2: Go to Account and security - Account Settings
STEP 3: Edit your current password.
I am unable to log in to my account now
If you have forgotten or lost your password, please click on the Forgot password? at login.
Please enter your Octoparse account email address and click Next to proceed with the password reset process. You should receive an email shortly afterwards (kindly check your SPAM folder if it does not appear).
If the email is still not received, ensure that your email address is correct and add the sender email (e.g., no-reply@octoparse.com) to your safe sender list. Consider contacting the support team if the issue persists.
NOTE: The length of the password must not exceed 16 digits.
Additional Tips
Check your email’s spam or junk folder to ensure that verification emails are not being filtered.
Verify that the email address associated with your account is correct.
Add the Octoparse sender email (e.g., no-reply@octoparse.com) to your email’s safe sender list to avoid missing out on important notifications. For further help, feel free to reach out to our support team via the Octoparse help center. Related Topics: