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Codes d'échec de paiement

Mis à jour il y a plus de 12 mois

Lorsque vous traitez des paiements, vous pouvriez rencontrer différents codes d'erreur indiquant pourquoi une transaction a échoué. Vous trouverez ci-dessous quelques-uns des codes d'erreur les plus courants. Pour une liste complète de tous les codes d'échec de paiement et leurs explications détaillées, veuillez vous référer à ce lien.

(Les codes d'erreur sont présentés en anglais uniquement)

Code

Texte

Implications

Type

Conseils de réessai

2000

Do Not Honor

The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.

Soft

Visa: Category 4, limit retries to 15 attempts over a rolling 30-day period

2001

Insufficient Funds

The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful.

Soft

Visa: Category 2, limit retries to 15 attempts over a rolling 30-day period

2014

Processor Declined – Fraud Suspected

The customer’s bank suspects fraud – they will need to contact their bank for more information.

Hard

Visa: Category 2, limit retries to 15 attempts over a rolling 30-day period

2015

Transaction Not Allowed

The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.

Hard

Visa: Category 1, do not retry

2019

Invalid Transaction

The customer’s bank declined the transaction, typically because the card in question does not support this type of transaction – for example, the customer used an FSA debit card for a non-healthcare related purchase. They will need to contact their bank for more information.

Hard

Visa: Category 1, do not retry

2020

Violation

The customer will need to contact their bank for more information.

Hard

Visa: Category 2, limit retries to 15 attempts over a rolling 30-day period

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