Question:
When I go to log in it gives me an unknown error.
Answer:
1. Are you connected to the Internet?
√ Yes.
× No. → Please check your Internet connection. Internet access is a must for Octoparse.
2. Does your firewall or antivirus software block Octoparse?
√ Yes. → Please add Octoparse as an exception in your firewall and antivirus software, and then reinstall Octoparse.
× No.
3. Do you have any VPN or proxy on when launching Octoparse?
√ Yes. → Please turn it off and try again
× No.