There are occasions when our users set up a Click Item to process data extraction but only get a blank page without any data. If this problem bothers you, take a few minutes to go through the following article with a tried-and-true solution.
If Octoparse gets a blank page when you configure the task, it is highly possible that Open in a new tab has been selected when a webpage uses AJAX to load information.
Solution: To solve this problem, the only thing you need to do is to tell Octoparse not to open a new webpage through the following steps:
- Click on Click Item > Option
- Uncheck Open in a new tab for Click Item
- Click Apply to save the change
Octoparse will now be able to load the webpage and extract your desired data.
If you have further issues with the task or have a suggestion that would make this a better resource for you, we’d love to hear about it. Submit a request here.