If you receive the notification that a payment you made has failed, this means we were unable to fully process your transaction. This can happen for a variety of reasons.
Error 1: We cannot verify your card
Resolution A: Your card might be expired or you have entered an invalid CVV. Please check the card expiration date and the CVV number, then try again later.
Resolution B: If all of the required information is correct, the transaction may fail when we detect suspicious actions. Please try the following methods:
- Change your browser to Chrome or to an updated one.
- Use another credit card or PayPal account.
- Open a new incognito window to process the payment.
Error 2: Processor Declined
Resolution: This usually happens when the bank is unwilling to accept the transaction. You will need to contact the bank for more details.
Error 3: Gateway rejected
Resolution: A gateway rejection indicates that a transaction or verification request did not pass certain settings or rules in the gateway of our payment system. Please leave us a message to help you process the payment.