I cannot find the cancel trial button

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1 comment

  • Official comment
    Yina

    Hi there,

    You may not have the "Cancel Subscription" button when
    1. You are with the free plan or fail to apply for the free premium trial.

    2. Your card information has been removed in the Payment Settings.
    You would not be charged if the card information is removed.

    3. The subscription has been canceled.

    If you are not sure about if your subscription has been canceled or not, contact us and we will help to check: https://helpcenter.octoparse.com/hc/en-us/requests/new

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