Account Issues – Octoparse

Activation, subscription, payment, trial, discount

Will all of my previous tasks created in my Windows app now be available through my new Mac-based app? Pinned Featured
- Fergus
- May 28, 2020 07:29
- Edited
0 votes 1 comment
Octoparse Community Guideline Pinned Featured
- Vanny
- April 14, 2020 09:24
0 votes 0 comments
Account activation & subscription & payment & premium trial & up/downgrade & cancellation & deletion Pinned
- Vanny
- April 14, 2020 09:49
- Edited
0 votes 0 comments
Have an issue with payment, I tried to upgrade my trial version. But failed to do. Although I get payment successful message in the browser.
- Fergus
- May 29, 2020 09:33
0 votes 1 comment
I plan to buy a Server to run locally. So is the "Professional Plan" really necessary for me? Or do I just need a "Standard Plan"?
- Fergus
- May 28, 2020 07:38
0 votes 1 comment
Hello, I was in the free trial and reached my 100 crawlers limit.
- Fergus
- May 28, 2020 07:16
0 votes 1 comment
I ran a new task. I can't export it without upgading, despite it having less than 1000 pieces of info??
- Fergus
- May 25, 2020 10:25
0 votes 1 comment
We have a standard trial for more 9 days, but I wanted to know if I can change it to the proffesional trial, because we want to test both options before deciding.
- Fergus
- May 21, 2020 08:32
0 votes 1 comment
does cloud extraction mean that I no longer have to worry about the proxy server as you will use your own in cloud extraction or do I still need to set up a proxy server in cloud extraction?
- Fergus
- May 20, 2020 07:10
0 votes 1 comment
I sent a resent password request but was not able to reset the password in time. I am now locked again (for the 2nd time in 3 days). Could we please resolve this issue as soon as possible.
- Fergus
- May 20, 2020 07:01
0 votes 1 comment
I want to export data from a template on the basic plan.
- Fergus
- May 19, 2020 07:18
0 votes 1 comment
I misspelled my Gmail address. Can you help me correct it?
- Fergus
- May 19, 2020 07:10
0 votes 1 comment
Please give me free access to a premium plan. I am a student.
- Fergus
- May 19, 2020 01:46
0 votes 1 comment
When I filled in my credit card information for the free trial it is not recognized by your system.
- Fergus
- May 15, 2020 08:20
0 votes 1 comment
I cant sign in my account as it shows that the internet doesnt connect. what should I do?
- Fergus
- May 15, 2020 08:10
0 votes 1 comment
Does the Octoparse 1-year Professional Plan include all taxes?
- Fergus
- May 15, 2020 07:39
0 votes 1 comment
Unable to load payment page
- Kara
- May 14, 2020 10:27
0 votes 0 comments
Will I still get charged after my trial expires even though I've deleted my credit card from my account?
- Fergus
- May 13, 2020 02:01
0 votes 1 comment
I thought I could pay a $5.90 one time fee for extraction, what happened to that? I am being asked to upgrade to 19.99/mo.
- Fergus
- May 12, 2020 06:34
0 votes 1 comment
Hi, I tried to upgrade my account using credit card. But it is not accepting and asked to contact support. Please check and let me know a show can i upgrade
- Fergus
- May 12, 2020 06:31
0 votes 1 comment
I downloaded the software and went to log in but it states "user not activated". Please let me know what to do.
- Fergus
- May 11, 2020 10:50
0 votes 1 comment
If I buy a standard plan and want to upgrade to pro, do you deduct the fee paid for standard from pro total?
- Fergus
- May 09, 2020 03:53
0 votes 1 comment
Trying to sign up for a free trial, but your website is all jumbled. I can't discern anything.
- Fergus
- April 30, 2020 10:55
0 votes 1 comment
Activation.....not receiving the email
- Fergus
- April 30, 2020 10:04
0 votes 1 comment
There is no "cancel subsciption" button in my Account under "Plan & Subsciption".
- Fergus
- April 28, 2020 09:34
0 votes 1 comment
The local extraction is at the same speed as the free plan. Could you kindly reply as to why that may be happening?
- Fergus
- April 28, 2020 08:43
0 votes 1 comment
I would like to apply for the educational discount.
- Fergus
- April 27, 2020 12:40
0 votes 1 comment
please cancel my account
- Fergus
- April 27, 2020 12:39
0 votes 1 comment
I am looking to have my account closed and deleted...can you assist?
- Fergus
- April 27, 2020 12:38
0 votes 0 comments
I want to end my free trial because I only have a macbook laptop and I can't use your software.
- Fergus
- April 27, 2020 12:27
0 votes 1 comment