Account Issues
New postActivation, subscription, payment, trial, discount
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Will all of my previous tasks created in my Windows app now be available through my new Mac-based app? Pinned Featured0 votes 1 comment
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Octoparse Community Guideline Pinned Featured0 votes 0 comments
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Account activation & subscription & payment & premium trial & up/downgrade & cancellation & deletion Pinned0 votes 4 comments
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Access to windows application stopped2 votes 3 comments
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How can I change the email address.0 votes 1 comment
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user is not active error on MAC application0 votes 1 comment
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Having issues with switching account/14-day free trial Answered0 votes 0 comments
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FREE PLAN abruptly STOPPED with a requirement to UPGRADE.0 votes 1 comment
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Not able to change user0 votes 3 comments
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Unable to Download: Secure Connection Failed - PR_CONNECT_RESET_ERROR0 votes 1 comment
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How would I go about getting the discount for the student?0 votes 1 comment
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Can I input company inofrmation on the invoice?0 votes 1 comment
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How can I pay for a one-time exportation0 votes 1 comment
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Why can't I login0 votes 3 comments
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Can you refund the money since I forgot to cancel the trial subscription?0 votes 0 comments
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Sorry that we cannot verify your payment information.0 votes 0 comments
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Free plan with no credit card?0 votes 3 comments
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Can I terminate my monthly billing at anytime0 votes 1 comment
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Need to change my email. I entered in the wrong email0 votes 1 comment
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How can I unsubscribe from my current payment plan?0 votes 1 comment
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How can I get a PDF of the invoice0 votes 1 comment
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I cannot find the cancel trial button0 votes 1 comment
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How can we sign up as a team of 40 votes 1 comment