결제를 처리할 때 거래가 실패한 이유를 나타내는 다양한 오류 코드가 나타날 수 있습니다. 가장 일반적인 결제 실패 코드는 다음과 같습니다. 모든 결제 실패 코드와 자세한 설명의 전체 목록은 이 링크를 참조하세요 .
코드 | 텍스트 | 의미 | 유형 | 재시도 가이드 |
2000 |
Do Not Honor
|
The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.
|
Soft
|
Visa: Category 4, limit retries to 15 attempts over a rolling 30-day period
|
2001 |
Insufficient Funds
|
The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful.
|
Soft
|
Visa: Category 2, limit retries to 15 attempts over a rolling 30-day period
|
2014 |
Processor Declined – Fraud Suspected
|
The customer’s bank suspects fraud – they will need to contact their bank for more information.
|
Hard
|
Visa: Category 2, limit retries to 15 attempts over a rolling 30-day period
|
2015 |
Transaction Not Allowed
|
The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.
|
Hard
|
Visa: Category 1, do not retry
|
2019 |
Invalid Transaction
|
The customer’s bank declined the transaction, typically because the card in question does not support this type of transaction – for example, the customer used an FSA debit card for a non-healthcare related purchase. They will need to contact their bank for more information.
|
Hard
|
Visa: Category 1, do not retry
|
2020 |
Violation
|
The customer will need to contact their bank for more information.
|
Hard
|
Visa: Category 2, limit retries to 15 attempts over a rolling 30-day period
|