To avoid any interruption to your premium plan, please update your payment information before your current card expires.
How to update your payment method:
STEP 1: Log in to your account
STEP 2: Go to Payment settings
STEP 3: Click on Add New Payment Method
If a payment fails due to an expired or incorrect card, your access may be affected. Once you update your details, your account will be charged automatically, and service will resume.
What happens to my Octoparse subscription after a failed payment?
When a payment for an automatic renewal of your Octoparse subscription fails, no further charges will be processed, and your subscription will be canceled. This cancellation ensures that you will not be billed moving forward. If you have any concerns or doubts regarding your subscription status after a failed payment, follow these steps:
Check your subscription status: Log in to your Octoparse account and navigate to the subscription section to confirm the current status of your plan.
Contact Support if needed: If you require further assistance or believe your subscription has not been updated correctly, contact Octoparse customer support for confirmation and resolution.
This process eliminates the risk of unexpected charges and ensures you have clarity about your account status. Rest assured, once a subscription is canceled following a payment failure, it remains inactive until manually renewed. For more details on managing your Octoparse subscription lifecycle, visit the Subscription Management section on our support page.