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Cloud extraction is the most important feature of our premium plans. You can set up tasks to run in the cloud, and even schedule them to run at a certain frequency.
As many users may have noticed, not all tasks are executed immediately after they are set up to run in the cloud.

There are two reasons for this problem:

  1. All cloud servers under your account are occupied

  2. The number of tasks exceeds the limit


1. All cloud servers under your account are occupied

The Octoparse cloud service is supported by hundreds of cloud servers. A task takes up at least one server. Splittable tasks (tasks containing URL list, Fixed list or Text list) will use several or all of the servers under one account to speed up the extraction process. If you have performed several tasks that take up all the servers, you will not see any other tasks that extract data.

To check whether your task is running or not, you can click on the cloud button on the Dashboard, then a cloud live log will be shown. You can see all the details of your running task.

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In the sub-task overview, the number of running represents the number of servers that are occupied.

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By looking at Task Logs and Sub-task Details (as shown below), you can see how your task is working while running in the cloud.

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Note: The Standard Plan has 6 Cloud servers (which means it can run at most 6 sub-tasks at the same time) while the Professional Plan has 20.


2. The number of tasks exceeds the limit

If your tasks are not taking up all the servers and other tasks are still not running, you need to check the maximum number of tasks running in parallel that you set. The default maximum number of tasks running in parallel is 6 for the standard plan (20 for the professional plan), which means you can only run up to 6 tasks at the same time (20 tasks for the professional plan) at the same time.

To modify the maximum number of tasks running in parallel:

STEP 1. Click the account settings button at the bottom of the sidebar menu.

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STEP 2. Select the desired number from the drop-down options.

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